Setting Boundaries with Your Interior Design Clients: Myths and Strategies

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You’re friendly, you’re responsive, and you show up for your clients. As an interior designer, these are all fantastic qualities that have likely helped you develop strong relationships with your clients. However, without proper boundaries, you may find yourself experiencing scope creep and burnout. Fortunately, there are ways to set boundaries with your clients that will ultimately benefit both you and your business. Let's explore some common myths and counterstrategies below.

Myth: You need to be available to your clients 24/7.

Reality: One of the most important boundaries to establish is how and when you can be reached. Clearly define acceptable channels of communication and schedules, and share these guidelines during the initial consultation. For example, you may want to limit written communication to email or schedule weekly check-ins via phone or video chat. Be sure to establish clear expectations and put them in writing as part of the contract. When laying out your limits, frame them in a positive way. Instead of saying, "Do NOT contact me via text message," you could say, "Our team will be happy to receive your questions via email and offer updates during our weekly check-ins."

Myth: Reasonable clients know better than to call on weekends or ask for extra favors.

Reality: While your clients are probably reasonable people, they may not be familiar with the interior design process. As such, it's your job to educate them about your policies and procedures. Don't assume that certain expectations are obvious; be explicit about them from the beginning of the project. For example, if you charge extra for revisions or changes beyond a certain point, make sure this is communicated in writing and discussed before any work begins. By stating the obvious, you can avoid misunderstandings and help your clients feel more secure about the project.

Myth: If a client makes a request outside of the agreed-upon scope, you should say no.

Reality: Well, it’s important to clarify that you can say no, especially if you don't have the capacity or desire to take on additional tasks or revisions. But can you offer a realistic alternative that works for everyone? Can you outsource certain tasks so you’re not overwhelmed by the added workload? If so, instead of simply saying no, try saying, "Yes, we can do that! However, that task falls outside of the agreed-upon scope and will come with an hourly charge. Shall we proceed?" By offering solutions rather than simply saying no, you can provide excellent service and potentially upsell your services while still keeping your scope defined and fair.

Myth: Texting back really quick on a Sunday isn’t going to eat into your free time.

Reality: If you go against your own word, you risk clients losing respect for them and expecting you to continue texting them back at all hours. It can be easy to forget that clients often feel better cared for when you are assertive and stick to your boundaries because it shows you’re confident in your experience. So avoid making exceptions or bending the rules, as this can lead to confusion. By being consistent, you will create a clear and predictable framework for the project that will help it run more smoothly.

Myth: You'll feel more relaxed if you address business matters right away.

Reality: OK, hold on. I’m not saying to let your tasks pile up beyond control, but subscribing to this belief muddles the line between work and personal life. There will always be things that need your attention, but the fact is they can wait, and it can be a tough learning process to start to accept that you have a full inbox and still stay present and engaged with your downtime activities. Set an automatic email reply if you’re worried about inquiries going unattended. But guarding your personal time is essential to avoid burnout and resentment. Besides, you’ll bring your best energy and performance to work when you rest properly and have a life outside of it.

A final note: Remember that your boundaries are your own, and you don't need to compare yourself to other designers or let anyone tell you how these things are done. Don't be afraid to assert them firmly and as many times as you need to. With clear boundaries in place, you can create a project experience that is both efficient and enjoyable for all, leaving you energized and ready to take on the next challenge.

xx, Danae

6 Clever & Stylish Pet-Friendly Interior Design Options

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With 44.5% of U.S. households owning dogs and 29% owning cats, it's clear that designing a home to accommodate furry family members is just as important as considering other project needs. While it may present some challenges, there are plenty of solutions that allow you to prioritize style without compromising on functionality. Here are some of my favorite clever solutions:

Choose Materials Carefully

Consider durability, scratch-resistance, and ease of cleaning when choosing materials for a pet-friendly space. Leather and performance fabrics are good options, while silk or velvet should be avoided. Hardwood floors, tile, and vinyl are easy to clean and resistant to scratches. For carpet lovers, a low-pile or indoor/outdoor rug is the way to go.

Consider Built-Ins

Built-in solutions like food and water bowls in the kitchen or a large laundry sink that doubles as a pet bath can provide a seamless integration of pet needs into the home's design. If you are going the custom-made route, the possibilities are limitless, like this door with a secret opening for a cat to pass through!

Source Dual-Purpose Pieces

Another way to blend pets' needs into the household is to find furniture that serves multiple purposes. Look for innovative storage furniture that can hide crates or even litter boxes. Toys can be tucked away inside a decorative basket where the pet can always find them.

Pick a Stylish Bed

Luckily, there are many stylish pet beds on the market that can match the overall aesthetic of the home. From cute seagrass beds to mini sofas that look just as good as your full-size one, there are plenty of options to choose from.

Add Aesthetic Accessories

It's getting easier to find pet accessories that don't stick out in an otherwise beautifully designed home. From cat scratching posts to neutral tug toys, you can find solutions that make everyone happy.

Bring In Non-Toxic Plants

While adding some greenery to a home can be a nice touch, it's important to make sure that any plants are non-toxic to pets. Some safe options for both cats and dogs include boston ferns, spider plants, and money trees.

Happy Designing!

xx, Danae

Attract the Clients You Want with Your Brand Identity

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As an interior designer, you already know how crucial it is to create a space that speaks to our clients' personalities and accommodates their needs. But, to attract the right clients and provide an outstanding experience from the very beginning, a solid brand identity is key. When it comes to standing out in a sea of competitors, the "face" you show the world is everything. So, let's dive into what makes up your brand identity and discover ways to make it shine!

What is your brand identity?

A brand identity is essentially the personality, visual style, and voice of your interior design business that communicates who you are, what you stand for, and what sets you apart from the competition. And all of these elements are best compiled in a brand book, which becomes the ultimate guide for your team.

Identifying Your Target Client

Before you can create a brand identity that resonates with your target client, you need to have a clear understanding of who they are. Think about who you would enjoy working with and feel fulfilled helping. How old are they, or what life stage are they in? What income level or budget do they have? What are their values, and what’s their lifestyle like? And what are their pain points? Use this information to create a detailed client persona that you will keep in mind, as they are the inspiration behind every aspect of your brand identity.

Defining Your Unique Selling Proposition

Your USP is what sets you apart from the competition and makes you the obvious choice for potential clients. To define your USP, start by identifying what makes you different from other interior designers in your area. This could be a specific design style, a unique approach to client communication, or a focus on a niche like sustainability or wellness. Once you've identified your unique strengths, use them to create a clear and compelling message that communicates why you're the best choice for clients who share your values and appreciate your expertise.

Creating Your Visual Brand Elements

Your brand elements or brand assets typically consist of the visual and design components that make up the brand's look and feel, which are used consistently across all marketing and communication channels to create a recognizable and cohesive brand presence. This includes your logo design (and its variations), color palette, typography, iconography, patterns or textures, layout templates, and usage guidelines for all of the above. Work with a talented graphic designer to create a cohesive and memorable visual identity.

Establishing Your Voice

A clear and consistent brand voice is crucial for creating a strong and memorable brand identity that resonates with your target audience. Your brand voice is the tone, personality, and language you use in all of your written communications, from your website and social media to your newsletters and client communications. To define your brand voice, brainstorm the words and phrases that would best resonate with your ideal client and use them consistently. 

Building the Online Experience

From your social media to your website, the content you present–and the way you present it–all sends a message about your company. So make sure it delivers the right sensations, such as luxury, sophistication, or approachability, depending on your brand personality. Pay attention to website templates and click paths that will affect how potential clients perceive your company through their user experience. Consider hiring a web designer to help you create a tasteful and strategic website that showcases your brand identity.

Using Targeted Advertising

If you want to get your business in front of the right people, targeted advertising is a great way to do it. Social media platforms like Facebook and Instagram offer ways to advertise directly to your ideal clients. By creating ads that are consistent with your brand identity and visually appealing, you'll be able to grab the attention of the people you want to work with. So, take advantage of these advertising tools and put your business where it needs to be!

Researching Like-Minded Brands

When it comes to building a strong brand identity, you don't have to limit yourself to the interior design industry. There are plenty of other companies out there that can inspire you, from fashion to technology. Look for brands that share your values and personality and see how they express themselves visually and through messaging. This can help you create a brand identity that stands out from the rest and feels uniquely you.

Measuring Your Success

Just like you're always tweaking your business, don't forget to keep an eye on how your brand is doing. Make some specific goals and benchmarks to help you keep track of how well your branding is working. That could mean checking website traffic, how many people are engaging with you on social media, or how many customer referrals you're getting. When you have a good handle on how your brand is performing, you can keep it in tune with your audience and keep your business growing.

You've just had a quick glimpse into the vast world of brand identity, but there's still so much to explore. As a designer, you already possess some talents that are useful in creating a brand identity, but don't be shy to get some expert help from graphic design and marketing professionals to ensure that every aspect of your brand stands out. By developing an outstanding brand identity for your interior design business and sharing it with your team, you'll become a magnet for your perfect clients and projects!

xx, Danae